Smarter tools to accelerate your growth
Check out Zoho SalesIQ's latest release, Nova ’25—25+ features and enhancements across Zobot, GenAI, messaging channel, workflows, integrations, and more.
SalesIQ Nova '25 provides live chat, visitor tracking, lead scoring, and proactive chat invitations to identify high-intent prospects and engage them in real-time across web and mobile platforms, maximizing conversion ROI.
Nova '25 includes intelligent workflow automation that triggers actions based on key events (lead score thresholds, missed chats), pre-built bot templates, and GenAI-powered Answer Bot to handle routine inquiries automatically, reducing manual workload.
Nova '25 offers Writing Assistant for crafting messages, auto-generated conversation summaries, whisper chat for discreet team guidance, and mobile app enhancements (video markup, call recording) to help agents respond faster and more effectively.
SalesIQ Nova '25 provides flow reports with interaction trends and drop-off analysis, TV app dashboards for KPI display, conversation tags for organization, and profile-based access control to monitor team activity and optimize processes.
SalesIQ Nova '25 supports WhatsApp Business Accounts, Instagram story replies, in-app voice calling, and group messaging with personalization, allowing teams to manage omnichannel customer conversations from a single dashboard.