Close tickets faster with automated video support
Give your support team a boost with Zight! 🎯 Add screen recordings, GIFs & screenshots to Zendesk tickets, request videos from customers, and get AI-powered summaries & SOPs—all in one place. Faster replies, clearer context, happier customers.
Request Video collects screen recordings, browser/OS details, console logs, and system logs automatically. This provides engineering teams complete context for hard-to-reproduce issues. The feature works across Chromebooks and Windows without software installation, making it accessible to all customer types.
Privacy Shield automatically detects and blurs PII (emails, phone numbers, credit cards, account IDs) before capture, with blur baked into the final file. This enables support teams to share real customer context with engineering and AI tools without exposing sensitive data, supporting HIPAA and GDPR compliance.
Zight's Request Video feature lets support agents send a secure link to customers who can submit screen recordings, audio, and system logs without downloads or logins. This captures exact context of issues in one submission, eliminating email clarifications. Evidence shows Thinkific cut debugging time in half and UpTV reduced average handle time by replacing back-and-forth with single recordings.
Zight replaces separate screen recording, GIF, screenshot, and video messaging tools in a single platform. Evidence shows SubSplash consolidated from Loom Enterprise to Zight, cutting per-seat costs while adding Request Video. Integration with Zendesk, Slack, Jira, and Confluence eliminates tool-switching overhead.
Zight's AI-powered Smart Actions automatically generate step-by-step guides with screenshots from screen recordings. The Zendesk integration allows one-click publishing of these guides directly to help centers. This converts support videos into reusable documentation without manual copy-paste, reducing ticket volume through self-service.