Split Zendesk tickets for better support and tracking
Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.
Zendesk provides real-time reporting and analytics dashboards that surface ticket metrics, agent performance, and knowledge base gaps. Built-in QA scoring evaluates 100% of AI interactions, enabling data-driven optimization of support operations.
Zendesk provides omnichannel ticketing that consolidates email, live chat, messaging, social media, and voice into one Agent Workspace. Intelligent routing ensures tickets reach the right agent, and unified context prevents customers from repeating information across channels.
Zendesk AI agents handle 24/7 ticket volume spikes and routine requests autonomously, allowing existing teams to remain agile. Customers report 30-40% automation rates and ability to manage high volume without hiring additional agents.
Zendesk AI agents autonomously resolve customer issues end-to-end across all channels, achieving up to 80% automation. AI learns from every resolution to continuously improve outcomes, reducing manual ticket handling and allowing agents to focus on complex cases.
Zendesk Knowledge Base surfaces relevant articles and answers directly in Agent Workspace during ticket handling. AI-powered knowledge generation automatically creates content from historical tickets, and agents get quick-access responses that boost resolution speed and CSAT.