Put your ecommerce social media on auto-pilot
Social AI safely automates social media moderation across Facebook, Instagram, and TikTok. It ingests every comment in real time, classifies each one by intent and sentiment, and acts based on automation rules you define. In early testing, Social AI safely automates up to 60% of repetitive social media moderation.
Social AI monitors and classifies every comment and DM by intent and sentiment in real-time, then automatically replies with on-brand responses. This frees support teams from manually scrolling through hundreds of interactions while maintaining consistent brand voice across all social channels.
Social AI flags spam and phishing automatically, hides duplicate promos and vague negativity, and escalates sensitive content for human review. This reduces negative exposure and keeps feeds focused on genuine customer interactions while maintaining brand control.
Social Insights mines comments and DMs to surface data-driven recommendations on FAQ updates, product improvements, and campaign ideas. Social Metrics dashboard tracks response speed, engagement lift, sentiment balance, and revenue from AI-assisted threads over time.
Agent Persona configuration lets teams set tone, verbosity, and custom guidelines that apply consistently across channels. Social AI supports 180+ languages with auto-detection and regional dialect support, ensuring on-brand, compliant responses regardless of customer language or platform.
Social AI detects purchase intent in public comments, posts a brief public reply, and simultaneously opens a private DM to continue the conversation. This enables lead qualification and sales conversion while keeping comment sections clean and professional.