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Vapi

Vapi

Voice AI agents for Developers

Website vapi.ai
Overview

What it is

Build, test and deploy voicebots in minutes rather than months.

Intent

I need it when

Automate outbound sales and lead qualification calls to increase conversion rates and reduce manual dialing

Vapi provides orchestration and real-time monitoring for outbound voice agents. Supports lead qualification, appointment scheduling, and sales outreach. Customers report $10M+ annual savings over one million calls with measurable conversion tracking.

Monitor and continuously improve voice agent performance across multiple use cases and call types

Vapi provides real-time monitoring and analytics to track what's working across every call. Surfaces performance issues and enables continuous improvement. Supports multiple channels (calls, SMS, chat) with customizable data retention and detailed call history.

Scale voice AI operations to millions of calls while maintaining enterprise-grade security and compliance

Vapi offers SOC 2, HIPAA, and PCI compliance with dedicated deployment support, SSO/OAuth, RBAC, and AI guardrails. Scales to millions of calls with sub-500ms latency and reserved capacity. Includes contractual uptime guarantees and dedicated account teams for enterprise clients.

Build conversational voice AI agents quickly without managing underlying telephony infrastructure

Vapi is API-first and handles all infrastructure, allowing developers to go from prompt to production in minutes. Unified platform manages voice configuration, conversation flow, telephony, and integrations. Supports 2.5M+ agents launched with 99.9% uptime.

Deploy customer support agents that handle inbound calls at scale without hiring additional staff

Vapi enables building and deploying voice AI agents for inbound support in minutes. Agents can resolve issues, handle call routing, and maintain CSAT scores. Enterprise clients like Ring process 100% of inbound volume through Vapi with improved support quality.

Drop

Not a fit when

  • Organization requires on-premise deployment only and cannot use cloud-hosted infrastructure
  • Use case involves non-voice channels exclusively (text-only applications without call requirements)
  • Budget is extremely constrained and cannot accommodate per-minute call charges even at $0.05/min scale
  • Compliance requirements exceed SOC 2, HIPAA, and PCI standards offered by Vapi
  • Organization needs real-time voice AI with sub-100ms latency requirements below Vapi's 500ms average
Commercials

Pricing

Usage-based pay-per-minute for calls ($0.05/min) plus optional fixed platform fees for enterprise contracts. SMS/Chat at $0.005/msg. Model provider costs passed through. Optional add-ons: HIPAA ($2K/mo), Zero Data Retention ($1K/mo). View pricing