Typewise is an AI-first customer service platform where orchestrated agents resolve requests end-to-end by taking real actions across your stack. Teams describe outcomes in natural language and the platform compiles them into working automations. No flowcharts, no code. Hybrid intelligence keeps humans in control through seamless AI-human handoffs and rich policy controls. It's the AI Agent Platform that gets things done.
Intent
I need it when
Automate end-to-end customer workflows across multiple business systems without custom coding
Typewise's Natural Language Instructions let business teams define workflows in plain language without coding. The platform reads and writes across 200+ integrated systems (CRM, ERP, billing, ITSM, commerce, knowledge bases) and supports webhooks and REST for custom integrations. Multi-agent orchestration handles Support, Sales, and Commerce workflows including returns, billing, quotes, and renewals—all deployable in 15 minutes.
Deploy AI customer service safely with human oversight and compliance controls
Typewise's Hybrid Intelligence & Approvals framework lets teams define automation levels, requiring human approval or partial handoff for complex or risky cases. Built-in Policies, Simulation, and Evaluation validate changes before live deployment. Audit logs, access controls, and policy-based permissions ensure governance. GDPR, EU AI Act, and ISO 27001 compliance support enterprise risk requirements.
Scale customer service operations rapidly across teams and channels without lengthy implementation
Typewise enables go-live in 1–2 days by connecting inbox/CRM, ingesting knowledge sources, and defining hand-off criteria. Typical deployment timeline: Day 1 first agent live, Week 1 human-in-the-loop launch, Week 2–3 expand agents and channels, Week 4+ scale across teams. No flowcharts or coding required; natural language configuration accelerates rollout versus traditional CRM/contact center suites (weeks to months).
Reduce customer service team workload and response time while maintaining quality
Typewise automates ticket triage, generates suggested replies grounded in knowledge bases, and handles wrap-up tasks (summaries, tagging, dispositioning). Enterprises report 50%+ agent time savings and 20–30% efficiency gains. The platform supports omnichannel resolution (email, chat, WhatsApp, social) with hybrid intelligence that escalates complex cases to humans, keeping agents focused on high-value interactions.
Measure customer service ROI and understand resolution quality beyond conversation metrics
Typewise's Insights Hub tracks outcome performance (resolution rates, escalation points), intent & demand patterns, quality & compliance adherence, and CSAT feedback. Success-based pricing ($1 per resolution) aligns cost with actual outcomes. Customers report 5–10× ROI in year one through automated resolution and higher CSAT/NPS.
Drop
Not a fit when
Organization requires voice-based customer service workflows (voice workflows noted as on the roadmap, not yet available)
Company has no integration capability or legacy systems that cannot accept webhooks, REST APIs, or manual action steps
Team needs real-time human-only support without any AI automation or hybrid intelligence model
Organization operates in highly regulated industries where AI decision-making cannot be audited or approved before execution
Business requires a simple, low-code solution with no technical integration resources (setup requires CRM/knowledge base connection and workflow definition)
Commercials
Pricing
Success-based pricing. Pay per resolution. Starting from $1 per resolution.View pricing
