Twenty is a modern, open-source CRM alternative to Salesforce—fully customizable, affordable, and powered by the community.
Intent
I need it when
Build a custom CRM tailored to unique business processes without vendor lock-in or proprietary constraints
Twenty is open-source and self-hostable, allowing teams to own infrastructure, customize data models, workflows, and UI using TypeScript and standard developer tools. Unlimited custom objects and fields ship with all plans, enabling rapid iteration as business needs evolve.
Enable technical teams to ship production-grade internal apps and operational systems quickly
Twenty provides production-grade building blocks (data model, permissions, authentication, workflow engine), Apps framework for custom extensions, and unlimited workflows. Teams avoid rebuilding infrastructure and compress development cycles from weeks to days.
Integrate AI agents and natural language automation into CRM workflows without separate tools
Twenty includes AI agents with custom skills, MCP server support for Claude/ChatGPT/Cursor, and native AI chat for real-time data updates. Developers can scaffold custom AI skills in TypeScript and deploy to any workspace.
Maintain row-level access control and SSO compliance for multi-team or regulated environments
Organization plan ($19/user/month) includes row-level permissions, SAML/OIDC SSO, custom domains, encryption key rotation, and audit logs. Self-hosted deployments provide full infrastructure control for compliance requirements.
Migrate from Salesforce or HubSpot while reducing CRM costs and gaining flexibility
Twenty supports CSV import and API-based migration for 50,000+ records, with certified partners handling full migrations. Cloud Pro at $9/user/month or self-hosted free option reduces costs by 90%+ compared to enterprise CRM vendors, while maintaining full customization.
Drop
Not a fit when
Organization requires proprietary, no-code-only CRM with zero developer involvement or custom coding capability
Team needs out-of-the-box industry-specific templates (e.g., real estate, insurance) without custom development
Business demands vendor lock-in with guaranteed SLA and 24/7 phone support from large enterprise vendor
Use case requires extensive pre-built integrations with legacy enterprise systems without API development
Organization cannot tolerate self-hosting infrastructure management and prefers fully managed SaaS with no deployment options