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Twenty

Twenty

The #1 open-source CRM

Overview

What it is

Twenty is a modern, open-source CRM alternative to Salesforce—fully customizable, affordable, and powered by the community.

Intent

I need it when

Build a custom CRM tailored to unique business processes without vendor lock-in or proprietary constraints

Twenty is open-source and self-hostable, allowing teams to own infrastructure, customize data models, workflows, and UI using TypeScript and standard developer tools. Unlimited custom objects and fields ship with all plans, enabling rapid iteration as business needs evolve.

Enable technical teams to ship production-grade internal apps and operational systems quickly

Twenty provides production-grade building blocks (data model, permissions, authentication, workflow engine), Apps framework for custom extensions, and unlimited workflows. Teams avoid rebuilding infrastructure and compress development cycles from weeks to days.

Integrate AI agents and natural language automation into CRM workflows without separate tools

Twenty includes AI agents with custom skills, MCP server support for Claude/ChatGPT/Cursor, and native AI chat for real-time data updates. Developers can scaffold custom AI skills in TypeScript and deploy to any workspace.

Maintain row-level access control and SSO compliance for multi-team or regulated environments

Organization plan ($19/user/month) includes row-level permissions, SAML/OIDC SSO, custom domains, encryption key rotation, and audit logs. Self-hosted deployments provide full infrastructure control for compliance requirements.

Migrate from Salesforce or HubSpot while reducing CRM costs and gaining flexibility

Twenty supports CSV import and API-based migration for 50,000+ records, with certified partners handling full migrations. Cloud Pro at $9/user/month or self-hosted free option reduces costs by 90%+ compared to enterprise CRM vendors, while maintaining full customization.

Drop

Not a fit when

  • Organization requires proprietary, no-code-only CRM with zero developer involvement or custom coding capability
  • Team needs out-of-the-box industry-specific templates (e.g., real estate, insurance) without custom development
  • Business demands vendor lock-in with guaranteed SLA and 24/7 phone support from large enterprise vendor
  • Use case requires extensive pre-built integrations with legacy enterprise systems without API development
  • Organization cannot tolerate self-hosting infrastructure management and prefers fully managed SaaS with no deployment options
Commercials

Pricing

USD9 - USD19 / monthly View pricing