AI agents for automotive dealerships Cars • CRM 7 121 getviktor.com An AI coworker that actually does the work Productivity • Artificial Intelligence • Business Matt Swulinski I run growth at Wispr Flow, so I spend most of my time deep in AI tools and automation. I'd been following Fryderyk and the Zeta Labs team since Jace, their AI email assistant, and was impressed by how fast they shipped product. When Fryderyk showed me Viktor, it clicked immediately. I'd been spending hours building automations in Claude Code - stitching together context, writing scripts, trying to make things persistent and scheduled. Viktor did all of that natively. It just lives in Slack, already has the context from your tools and conversations, and runs on its own. But the thing that genuinely blew me away was the proactive behavior. Viktor doesn't just wait for you to ask. It observes how your team works, chimes in when it spots something relevant, and suggests automations you didn't think to set up. I've never seen an AI tool take initiative like that. I ended up advising the team on growth strategy because I believe this is how every team will work within a few years. Not another tab. Not another tool. A coworker that lives where your team already communicates. If you're skeptical, give it your worst task. That's what convinced me.
Toma builds Voice AI agents for automotive dealerships that answer every call, automate service scheduling, and protect revenue with dealer-specific safeguards. Improve CSI, reduce missed calls, and streamline customer communication.
Toma provides real-time responses to customer calls, transfers complex issues to advisors with full context, and sends follow-up alerts. The unified inbox consolidates all customer interactions (calls, texts, messages) with transcripts and sentiment analysis, enabling faster resolution and better CSI scores.
Toma detects recall-related inquiries, provides dealership-specific responses, alerts staff for parts availability, and manages customer expectations. The AI scales elastically during peak periods (seasonal surges, recall events) without requiring permanent headcount increases.
Toma's AI voice agent handles 50%+ of inbound service calls autonomously, booking appointments directly into DMS and scheduling systems. This frees service advisors to focus on in-person customers while eliminating missed calls, as demonstrated by Boulder Nissan saving 43 hours monthly and booking 180 additional appointments.
Toma integrates with dealership scheduling software and DMS to book appointments in real-time, send automated reminders via SMS/calls, and follow up on dropped calls. This eliminates the need for outsourced BDC labor while maintaining 24/7 availability, as shown by Middletown Honda avoiding $100K+ in annual BDC costs.
Toma's AI qualifies leads, books appointments, and routes complex inquiries intelligently. Case studies show $23,400+ in captured repair order revenue monthly and $3M+ in annual service revenue generation through improved call handling and appointment booking.