Maintain full control over support infrastructure through self-hosting
Suprr is fully open source, allowing teams to self-host the solution instead of relying on cloud infrastructure, providing data privacy and deployment flexibility
Suprr
Suprr
Customer support directly from Telegram
Overview
What it is
An easy to install customer support bubble for your website that sends customer conversations to your Telegram. Tailored to small teams - Respond to your customers’ requests right from Telegram - Async support - 5 min integration
Intent
I need it when
Enable asynchronous customer support so users get answers even when support staff is offline
Suprr automatically sends support responses to customer emails, allowing teams to answer questions on their own schedule while customers receive replies without waiting for live chat
Provide a professional, multilingual support experience without heavy customization
Suprr's chat bubble auto-detects user device language (10+ languages supported) and offers a polished UI, eliminating the need for manual localization or design work
Set up lightweight customer support for a small SaaS team without complex infrastructure
Suprr provides a chat bubble that integrates in under 7 minutes and routes all customer inquiries directly to Telegram, allowing small teams to manage support from their phones without learning new tools
Drop
Not a fit when
- You need real-time synchronous chat support where customers expect immediate responses from a live agent
- Your support team does not use Telegram or prefers traditional helpdesk software like Zendesk or Intercom
- You require advanced features like ticket routing, SLA tracking, or multi-team collaboration workflows
- Your business operates in regions where Telegram is blocked or not widely adopted
- You need comprehensive analytics, reporting, and customer conversation history beyond email async responses
Commercials
Pricing
Freemium model with free tier available; paid plans not detailed on accessible pages