Feedback, reviews, loyalty & referrals for SMB
Spokk helps businesses get more Google reviews and customer feedback using AI. Customers simply talk or type for a few seconds, and Spokk turns it into a polished review they can copy & paste. Automate review requests via SMS, email, or Zapier, collect private feedback, and track staff performance — all in one dashboard. Setup takes 5 minutes, and you can start with our free plan.
Spokk generates AI-drafted Google reviews and sends them to customers via SMS, enabling 3–5 new customers per month through improved local search ranking. More reviews drive higher Google visibility, generating $17K–$28K annually in new customer acquisition at zero ad spend.
Spokk automates loyalty programs, memberships, and referral systems that turn repeat customers into recurring revenue. Typical service businesses capture $104K–$138K annually through loyalty visits (+$24K/year), memberships (+$12K–$24K/year MRR), and referrals (+$24K/year), all running on autopilot after setup.
Spokk runs a complete automated sequence after every visit: feedback collection, review generation, loyalty tracking, referral link distribution, and SMS campaigns. All systems trigger automatically with smart skip logic, requiring only 5-minute setup and zero ongoing management.
Spokk sends automated SMS feedback forms 2 hours after every visit, capturing insights from 67% of unhappy customers who would otherwise leave silently. Issues are surfaced in real time before they become public reviews or permanent customer loss.
Spokk enables targeted SMS broadcasts to opted-in customer segments in 2 minutes, with 98% open rate. Businesses can fill empty calendar slots and push promotions on demand, generating +$8K–$15K annually from 1 broadcast per month at ~10% conversion.