Analyze your reviews & support data with AI
Ask our AI Agent anything across your customer reviews, support chats, calls, and surveys; get root causes by version, device, and plan - with proactive alerts before issues get expensive.
Spiral provides advanced sentiment analysis with historical data backfill (6-12 months depending on plan) and generates daily/weekly AI digest reports showing sentiment trends. Users can analyze sentiment changes over specific periods to measure product health.
Spiral integrates with 76+ data sources including Google Play, Salesforce, Zendesk, Genesys, and Qualtrics. Users can analyze feedback from 2-3 channels (Starter) up to unlimited channels (Enterprise) through a single AI interface.
Spiral performs theme analysis and taxonomy-based categorization across feedback channels to surface what features users are requesting most. The AI digest reports and emerging issues notifications highlight product improvement opportunities automatically.
Spiral's AI agent automatically analyzes millions of reviews, live chats, and calls to identify users' biggest complaints and sentiment trends. Users can ask natural language questions like 'What are users' biggest complaints?' and receive instant insights, eliminating manual review reading.
Spiral generates AI digest reports and advanced KPI tracking dashboards that can be shared via Slack integration (Starter+) or custom reporting (Enterprise). This enables teams to stay aligned on customer feedback without manual compilation.