Voice AI agent, built right in OpenPhone
Never lose a customer with Quo. The only phone system that helps businesses build personal customer relationships at scale. Trusted by more than 90,000 companies, from fast-growing startups to Fortune 500s, and rated #1 in customer satisfaction on G2. Quo brings calls, texts, and customer information together in one platform. With an AI-powered voice agent, automations, and mini CRM, it’s never been easier to support more customers, and grow your business — without losing the human touch.
Sona automates call answering and routing, allowing team members to focus on high-value tasks. AI-generated call summaries and transcripts (on Business and Scale plans) enable faster context retrieval, reducing time spent on administrative work and speeding up follow-up actions.
Sona operates within Quo's shared inbox and integrates with HubSpot, Salesforce, and other CRMs. Call summaries, transcripts, and AI tags automatically populate customer records, ensuring the entire team has consistent context and reducing duplicate effort.
Sona AI agent answers incoming calls 24/7, collects customer information, and routes calls to the right team member. This ensures customers always reach someone (human or AI) and feel their concerns are being noted, improving customer satisfaction and preventing missed business opportunities.
Sona ensures 100% of after-hours and overflow calls receive a response, preventing customers from reaching voicemail or silence. This builds confidence that the business is responsive and organized, even for small teams or solo operators.
Sona handles routine call intake, qualification, and routing automatically. As call volume grows, Sona's capacity scales without additional hiring or onboarding, allowing small teams to serve more customers while maintaining service quality.