Sendbird AI agent for customer service

Delightful customer experiences with omnichannel AI

Website sendbird.com

What it is

Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.

Intent

I need it when

Integrate customer service agents with existing CRM and support desk systems

Sendbird provides Salesforce connector, Support agent desk, post-event webhooks, and chatbot interface for seamless integration with third-party systems. Developers can capture event information and build custom CRM and support desk integrations to route conversations and maintain customer context.

Ensure customer conversations are secure, compliant, and retain data according to regulatory requirements

Sendbird meets SOC 2, ISO 27001, GDPR, and HIPAA compliance standards. Features include TLS/SSL encryption, AES256 file encryption, GDPR API for access/delete requests, IP whitelisting, and configurable message retention (6 months standard, extended on Enterprise). Private dedicated servers available for additional security.

Build AI-powered customer service agents that handle support inquiries across multiple channels

Sendbird's Delight AI platform provides enterprise-grade AI agents (AI concierge, Voice AI agent, Omnipresent AI) that deliver hyper-personalized customer experiences across the entire customer journey. The platform integrates with existing communication infrastructure to enable AI agents to respond to customer inquiries in real-time across chat, voice, and messaging channels.

Reduce customer support costs by automating routine inquiries while maintaining human-like, empathetic interactions

Sendbird's AI agents are designed to be conversational, empathetic, and authentic—not just efficient. The platform enables businesses to deploy AI agents that handle high-volume inquiries automatically while escalating complex issues to human agents, reducing operational costs while maintaining customer satisfaction.

Scale in-app messaging to millions of users while maintaining conversation quality and moderation

Sendbird Chat API powers billions of conversations monthly with features like supergroup channels (thousands of participants), open channels (millions in single channel), advanced moderation (AI image moderation, profanity filters, moderation dashboard), and message threading. Enterprise plan supports unlimited MAU with dedicated infrastructure.

Drop

Not a fit when

Organization requires on-premise deployment only; Sendbird operates on cloud infrastructure with AWS regions but does not offer full on-premise solutions
Use case requires real-time messaging for fewer than 1,000 monthly active users and budget cannot accommodate minimum Starter plan ($349/month)
Business needs simple SMS or email-only communication; Sendbird is optimized for in-app chat, voice, video, and omnichannel messaging
Organization requires unlimited message retention beyond 6 months without Enterprise plan upgrade
Use case involves only asynchronous batch messaging without need for real-time bidirectional conversation features

Commercials

Pricing

Freemium with tiered paid plans (Starter, Pro, Enterprise). Free tier available with limited MAU. Paid tiers based on Monthly Active Users (MAU) with monthly or annual billing options. View pricing