Multilingual AI phone and chat agents for hotels
Riviera lets hotels improve the guest experience and vastly reduce costs. Our agents speak any language and can do everything a human operator can. This lets hotels cater to international customers and free up staff to manage high touch service tasks.
Riviera's AI Insights automatically surface trends, complaints, and opportunities from every conversation—such as surge in spa requests or room service delays. Hotels can proactively update knowledge bases, adjust staffing, and refine policies based on real guest feedback without manual call review.
Riviera's AI voice agents answer every incoming call instantly on the first ring, handle multiple simultaneous calls, and never place guests on hold. This ensures no guest reaches voicemail during check-in rushes or high-volume periods, directly converting potential lost bookings into confirmed reservations.
Riviera consolidates phone calls, SMS, email, and chat into one unified interface, allowing a single team to manage all guest interactions. AI agents handle routine requests (spa bookings, late check-out, room service) end-to-end, freeing staff to focus on in-person guest experiences and complex issues.
Riviera detects guest language within the first few words of a call and switches fluently between 10+ languages including Spanish, Mandarin, French, and Arabic. This eliminates language barriers, improves guest satisfaction, and enables seamless communication without manual intervention or configuration.
When a guest needs human assistance, Riviera transfers the call with full conversation context, AI summary, stay details, and guest preferences pre-loaded. Staff answer with complete information already visible, reducing repeat explanations and enabling faster resolution of escalated issues.