Automatically turn support tickets into feature requests.
Pylon is the AI-native support platform for B2B companies. We unify all customer conversations across Slack, Teams, email, chat, and call recordings while AI Agents handle routine issues and Assistants help human agents respond faster. Account Intelligence turns every interaction into insights about customer health so post-sales teams can operate from one unified platform with shared context on every customer.
Pylon's AI Knowledge Management detects KB gaps, drafts articles, and surfaces correct answers before agents search, reducing resolution time and improving consistency across support interactions.
Pylon's Account Intelligence module automatically surfaces churn signals, feature requests, and renewal risk from support conversations, enabling cross-functional teams (support, success, sales) to manage accounts proactively with shared context.
Pylon's omnichannel support aggregates conversations from Slack, Teams, Email, Chat, Discord, Telegram, and WhatsApp into one inbox with full account history, eliminating context-switching and manual channel monitoring.
Pylon consolidates ticketing, omnichannel chat, knowledge base, AI agents, account intelligence, analytics, and integrations into one platform, reducing tool sprawl and total cost of ownership for B2B support teams.
Pylon's AI Agents autonomously resolve Level 1 tickets 24/7 using trained runbooks and knowledge bases, achieving 50% autonomous resolution rates and reducing first response time from minutes to seconds (e.g., AssemblyAI: 15 min → 23 sec).