Periodic customer updates without babysitting Jira & Slack
The only AI agent that learns from past tickets to resolve complex B2B support issues, not just FAQs. It supports auto-deflection and agent assist, retrieves knowledge from connected tools and APIs, and meets enterprise-grade SOC 2 and GDPR security standards.
Troubleshooting Agent correlates ticket spikes, Sentry event spikes, and shared customer attributes to spot regressions early. It sends incident alerts with blast radius, likely cause, and draft customer notice to #incidents channel, enabling faster incident response.
Troubleshooting Agent works natively in Slack, Zendesk, the Pluno dashboard, and via REST API. Teams interact where they already work—no separate UI required. Integrates with 3,000+ tools including GitHub, Sentry, Datadog, PostgreSQL, FullStory, and more.
When Troubleshooting Agent identifies a customer-side fix (configuration, data formatting, misuse), it posts the resolution as an internal note on the ticket so support can close it immediately. This reduces SLA slip and improves CSAT by eliminating handoff delays.
Pluno is SOC-2 Type II certified, GDPR compliant, encrypts data in transit and at rest, never trains models on customer data, and offers self-hosted connectors for code and database access on Enterprise plans. Data stays in customer control.
Troubleshooting Agent automatically investigates customer issues across code, logs, databases, Sentry, and session recordings, then reports root cause and recommended fix directly to engineering Slack or as internal note. This lets support resolve customer-side issues without escalation and engineers focus only on real bugs.