AI Agents for customer listening and feedback collection
Permut is the complete platform to build AI agents that engage customers, collect feedback, and drive growth — across WhatsApp, SMS, Web and more. Boost retention, prevent poor experiences, and unlock real-time insights at scale.
Permut automatically transforms every customer interaction into structured insights about intent, friction, and revenue opportunities. The platform has generated 1,000+ qualified leads for customers and provides version control and multi-account management for enterprise teams.
Permut deploys AI agents across web, WhatsApp, Instagram, and Email that automatically handle inbound customer inquiries. Users can set up brand-aligned agents with natural language instructions and business rules, achieving 74% resolution rates and saving 500+ hours/month according to case studies.
Permut includes built-in guardrails for tone, customer data protection, and behavior control with full transparency and monitoring. The platform is designed with high commitment to trust, security, and compliance, allowing teams to adjust agent behavior over time while protecting sensitive information.
Permut runs the same agent consistently across web, app, WhatsApp, and Instagram with full integration to existing stacks via webhooks and MCP. This eliminates channel-specific rebuilds and ensures unified customer experience across touchpoints.
Permut's AI agents handle common customer queries like order status checks by integrating with existing workflows and webhooks. The platform delivers +20% CSAT improvements and 43% resolution rate increases, with full conversation monitoring and guardrails to maintain brand voice.