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Ops AI by Middleware

Ops AI by Middleware

Observability copilot to resolve production issues instantly

Website middleware.io
Overview

What it is

Middleware is a YC backend full-stack AI observability platform that helps developers detect, diagnose, and resolve issues in real time—automatically. By providing deep insights across your entire stack, you ensure optimal performance and reliability for AI-powered applications.

Intent

I need it when

Reduce time spent debugging and resolving production issues across infrastructure, applications, and user experience

Middleware's full-stack observability platform integrates logs, metrics, traces, APM, RUM, and synthetic monitoring in a unified interface. The OpsAI SRE Agent automatically detects issues and provides root cause analysis, enabling teams to resolve problems 90% faster than manual debugging workflows.

Gain visibility into real user experience and prevent outages before they impact customers

Real User Monitoring tracks UX metrics and errors, synthetic monitoring tests APIs and prevents outages, and browser testing validates web app functionality across browsers. Combined with AI-driven alerting, teams can proactively identify and resolve issues affecting user experience.

Automatically detect and fix production issues without manual intervention

OpsAI SRE Agent detects issues automatically at no cost, then provides root cause analysis and generates automated pull requests for fixes. This enables engineering teams to shift from reactive firefighting to proactive issue prevention.

Control observability costs while scaling data ingestion across growing infrastructure

Middleware's pay-as-you-go model charges only for data actually stored (not ingested), with data pipeline controls to drop unnecessary data. Pricing scales with usage, and enterprise customers receive volume discounts and custom retention options.

Monitor and optimize application performance across cloud infrastructure (AWS, Azure, GCP, Kubernetes)

Middleware provides infrastructure monitoring, APM, distributed tracing, database monitoring, container monitoring, and serverless monitoring. Teams can correlate frontend-to-backend performance data and detect anomalies in real-time across multi-cloud and Kubernetes environments.

Drop

Not a fit when

  • Organization requires on-premises or self-hosted observability solutions only; Middleware is cloud-based
  • Team needs observability for non-cloud-native legacy monolithic applications without containerization or distributed tracing support
  • Budget is extremely constrained and organization cannot afford any data ingestion costs beyond free tier's 14-day trial period
  • Organization requires observability platform with no AI/ML-based automation and prefers manual issue investigation workflows
  • Company operates in highly regulated industries requiring data residency in specific geographic regions not supported by Middleware's infrastructure
Commercials

Pricing

Freemium with pay-as-you-go and enterprise tiers. Free trial for 14 days with unlimited data ingestion. Pay-as-you-go charges $0.3 per GB for metrics, logs, and traces, plus per-unit fees for RUM sessions ($1 per 1K), synthetic checks ($1 per 5K), and browser test runs ($10 per 1K). OpsAI token usage charged separately. Enterprise tier offers custom pricing with volume discounts. View pricing