The best AI agent and AI-first customer service platform
Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer.
Fin integrates seamlessly with Salesforce, HubSpot, Freshdesk, and other helpdesks via API in under an hour. No migration required. Fin respects existing routing rules, automations, and escalation workflows. Agents remain in their preferred inbox; Fin escalates with full conversation context when needed.
Fin provides 100% conversation analysis and AI-powered insights (CX Score, AI Topics, Trends, Recommendations). Teams configure tone, escalation logic, and complex query handling via natural language without developers or vendor tickets. Real-time reporting and configurable usage limits keep spend predictable and performance transparent.
Fin deploys across voice, email, chat, SMS, WhatsApp, Instagram, Facebook Messenger, and Slack with consistent performance. Omnichannel deployment ensures customers receive the same high-quality, personalized support regardless of how they contact the business.
Fin's AI Engine handles multi-step workflows using business logic and live data from systems like Stripe and Shopify. The Fin Flywheel (Train → Test → Deploy → Analyze) lets teams continuously improve performance by training on procedures and policies, testing with simulations before launch, and analyzing results to refine behavior.
Fin resolves 67% of queries on average (up to 71% for some customers) through its patented Fin AI Engine, reducing support team workload. Outcome-based pricing ($0.99 per resolved issue) means you pay only when value is delivered. As Fin handles more conversations, per-conversation costs decrease, compounding savings over time.