The AI Agent that doesn't charge 1$ per support ticket
Discover our AI-first customer support platform. Crisp brings inbound messages (think chat, emails, whatsapp, phone calls & more), AI agents (powered by Hugo, the AI Agent for customer support), workflow automations, knowledge base, multiple integrations and customer analytics together in one powerful workspace. Resolve conversations faster, reduce support workload, and keep the human touch at scale.
Hugo integrates with 10+ messaging channels (chat widget, WhatsApp, Instagram DMs, SMS, Telegram, Messenger, Email, Phone, Line, Viber) in a single unified inbox. Customers receive consistent AI-powered responses regardless of channel, eliminating siloed conversations.
Hugo provides analytics dashboards tracking conversational activity, customer satisfaction scores, operator performance, and AI agent accuracy. Users can refine agent responses iteratively based on conversation transcripts and validation metrics.
Hugo's no-code AI Agent builder automatically ingests your website content, accepts PDF uploads, and integrates with your knowledge base. Users create workflows visually, test them, and deploy across channels—no technical expertise required.
Hugo uses flat-rate workspace pricing (not per-conversation or per-agent overage fees) with included AI credits. The Plus plan ($295/month) includes 1,350 automated conversations and 20+ seats, enabling teams to handle exponential volume growth at predictable cost.
Hugo is an AI-powered support agent that automates up to 50% of customer inquiries. It learns from your website, PDFs, and knowledge base articles, then handles conversations across web chat, WhatsApp, Messenger, Instagram, and email without human intervention, freeing teams to focus on complex issues.