Tasks from every call, no bots needed
Hoop connects to tools like Google Meet, Zoom, and Slack and uses AI to grab all your tasks. One consolidated list that follows you from meeting to Slack channel to meeting. Boom!
Hoop logs every save with the reason, offer, outcome, and subscription value. You get a retention scorecard showing save rate, MRR retained, and offer performance—metrics your helpdesk cannot provide.
Hoop runs save conversations in your brand voice directly in your helpdesk, even when your team is offline. It handles every cancellation ticket end-to-end and writes accepted saves back to your billing system automatically.
You write your retention policy in plain English and Hoop A/B tests different offers (discounts, pauses, frequency changes) by customer segment. You see which offers convert which reasons without rewriting macros or retraining your team.
Hoop captures the cancellation reason on every ticket and aggregates them by frequency (e.g., 'too expensive' 28%, 'too much product' 22%). This structured data helps you identify upstream problems to fix, not just handle individual tickets.
Hoop intercepts cancellation tickets in your helpdesk and runs AI-powered save conversations that ask why customers want to cancel, then offers the right retention incentive (pause, discount, or swap) based on your retention policy. This lets you recover lost subscribers and extend customer lifetime value by ~4.4 months on average.