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Fluidworks

Fluidworks

SaaS onboarding agent that talks , clicks, and guides users

Overview

What it is

Fluidworks is an AI onboarding agent that lives inside each user’s session in your web app, guiding them in real time with voice and clicks. No more static tours. Just smart, personalized onboarding that drives activation and conversions. Go live with single line of code

Intent

I need it when

Maintain consistent, high-quality onboarding experiences while reducing dependency on customer success team availability

The self-serve playbook editor allows marketing or CS teams to update onboarding steps in minutes without developer involvement, and drop-off analytics flag gaps so weekly playbook updates keep activation climbing automatically.

Support the entire customer lifecycle from initial onboarding through ongoing support with a single AI agent platform

The Scale Full Product Cycle Plan provides multi-agent support covering both onboarding and support phases, with personalized demos per ICP, advanced voice discovery, and enhanced analytics to manage end-to-end customer journeys.

Scale personalized product demos and onboarding experiences across hundreds of new users simultaneously

The platform trains on your UI to create click-perfect playbooks, personalizes flows by role and lifecycle stage using CRM/CDP data, and deploys via a single JavaScript snippet to automatically guide each new user with studio-quality voice and real cursor control.

Reduce customer onboarding time and increase activation rates without hiring additional support staff

Fluidworks Onbi provides a voice-guided AI agent that automates onboarding by talking users through product features and clicking on their behalf, converting signups to active users in 90 seconds and doubling activation rates without expanding the CS team.

Improve product adoption by guiding users from basic features to advanced capabilities without manual intervention

Fluidworks uses smart nudges and adaptive paths to turn first-time users into power users, with real-time error recovery that detects off-script clicks and reroutes users, plus A/B testing to optimize which onboarding flow maximizes completion.

Drop

Not a fit when

  • Your product requires human-only customer support without AI automation
  • You need on-demand support agents rather than self-serve guided onboarding
  • Your user base exceeds 10,000 MAUs and you need higher tier capacity
  • You operate in industries where on-premises deployment is mandatory and cannot use cloud infrastructure
  • Your onboarding process is highly non-linear and cannot be mapped to predefined playbooks
  • You require support for non-SaaS applications or desktop software without web UI
Commercials

Pricing

USD82 - USD999 / yearly View pricing