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Fibre AI

Fibre AI

Secure file uploads for Intercom, Crisp & Zendesk

Website fibrehq.com
Overview

What it is

Secure document collection for Intercom, Crisp and Zendesk. Files upload directly from customers to your own cloud storage - bypassing our servers entirely. Full control over where sensitive documents land, with custom branding and no 100MB limits.

Intent

I need it when

Streamline document collection workflows with minimal setup and IT involvement

Fibre integrates with Intercom in minutes, requires no IT configuration, and provides agents with a simple 'Use Fibre' command to request documents with automatic conversation tracking and metadata logging

Ensure sensitive customer documents are stored securely in company-controlled infrastructure

Files upload directly from customer browsers to the organization's own Google Drive, S3, or Azure storage without passing through Fibre servers, maintaining data control and compliance with GDPR and security policies

Maintain audit trails and compliance documentation for regulated industries

Fibre provides encrypted storage credentials, GDPR compliance, automatic conversation updates with file metadata, and audit logging tied to each upload for clean compliance records

Collect large documents from customers in support conversations without email back-and-forth

Fibre enables customers to upload files up to 100 GB directly within Intercom, Crisp, or Zendesk conversations, eliminating email-based document chasing and keeping all communication in one thread

Overcome Intercom's 100 MB file size limitation for document uploads

Fibre supports files up to 100 GB per upload, solving the constraint that forces customers to resort to email for large documents like contracts, videos, or bulk data

Drop

Not a fit when

  • Organization uses support tools other than Intercom, Crisp, or Zendesk and cannot integrate with those platforms
  • Team requires file uploads to remain within Intercom's native infrastructure rather than routing to external cloud storage
  • Business needs support for storage providers beyond Google Drive, AWS S3, or Azure Blob Storage
  • Organization cannot authorize third-party OAuth connections to their cloud storage accounts
  • Use case involves real-time file collaboration or version control rather than one-way document collection
Commercials

Pricing

USD79 / monthly View pricing