The AI concierge for customer experience
Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.
Delight AI is an AI concierge that delivers hyper-personalized customer experiences. It enables businesses to engage customers with conversational AI agents that understand context and provide relevant, empathetic interactions across multiple touchpoints, improving customer loyalty and satisfaction.
Delight AI is part of Sendbird's omnichannel AI agent and communication platform. It allows businesses to deploy AI agents across chat, voice, and messaging channels, ensuring consistent, intelligent customer interactions regardless of the communication method customers prefer.
Delight AI is positioned as an enterprise AI customer experience solution with SOC 2, ISO 27001, GDPR, and HIPAA compliance. It provides dedicated support, custom infrastructure options, and security features needed for regulated industries and large-scale deployments.
Delight AI functions as an enterprise-grade AI agent platform that can handle customer service inquiries, product recommendations, and support conversations. It integrates with Sendbird's communication infrastructure to power billions of conversations monthly, enabling businesses to scale support without proportional headcount increases.
Delight AI supports AI agent integrations and works within Sendbird's ecosystem that includes Salesforce connectors, webhooks, and chatbot interfaces. This enables seamless integration with CRM systems, support desks, and custom business logic to embed AI agents into existing operations.