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Chat Thing

Chat Thing

AI agents for your business. Automate, generate, create!

Website chatthing.ai
Overview

What it is

Chat Thing lets you build AI agents powered by your own content - docs, websites, files and more. When the AI hits its limit, your team can step in and take over the live chat in one click. Part of Level-Up, our biggest launch week ever.

Intent

I need it when

Build an internal knowledge bot for employees to quickly find company information and policies

Chat Thing connects to Notion workspaces, help docs, PDFs, and other internal knowledge sources. Employees can ask questions in Slack or Discord and get instant answers grounded in your company handbook and policies, reducing time spent searching for information and improving onboarding efficiency.

Reduce repetitive customer support inquiries and provide 24/7 automated answers

Chat Thing learns from your existing docs, FAQs, and help articles to automatically answer common questions like 'What are your opening hours?' or 'How do I reset my password?' 24/7, even outside business hours. This frees support teams from answering the same questions repeatedly and lets them focus on complex issues requiring human judgment.

Maintain control and visibility over all customer conversations while ensuring data privacy

Chat Thing provides a searchable dashboard of every conversation, lets you spot trends and gaps in documentation, and includes built-in feedback mechanisms. The platform explicitly states it never uses your data to train AI models and stores information securely, giving you full control and privacy assurance while maintaining complete conversation audit trails.

Quickly set up an AI support bot without coding or complex integrations

Chat Thing requires no code—just copy one line into your website or connect via simple integrations. Setup takes 5 minutes. The platform automatically learns from your existing content without manual training, making it accessible to non-technical teams while supporting advanced customization for those who need it.

Deploy AI customer support across multiple communication channels without rebuilding for each platform

Chat Thing's Channels feature lets you create one AI bot and deploy it simultaneously across your website, Slack, Discord, WhatsApp, Telegram, and via API. This eliminates the need to build separate bots for each platform, saving development time while maintaining consistent brand voice and knowledge base across all customer touchpoints.

Drop

Not a fit when

  • User needs a fully managed customer support team rather than an AI-powered self-service solution
  • User requires complex multi-language support with human agents for nuanced cultural communication
  • User has extremely sensitive data that cannot be stored on third-party servers, even with privacy assurances
  • User needs real-time human handoff with guaranteed sub-second response times for critical operations
  • User operates in a highly regulated industry requiring on-premise deployment and custom compliance audits
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Pricing

Freemium with tiered subscription plans. Free tier available. Paid plans: Basic ($140/year), Standard ($490/year), Pro ($990/year), Enterprise ($2990/year). Billing monthly or annually with 2 months free on annual plans. View pricing