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Cal.com Routing

Cal.com Routing

Auto schedule appointments with leads using clever logic

Website cal.com
Overview

What it is

The open source Calendly alternative. Self host it, or have it hosted. Integrate it seamlessly into your business with advanced customization and an open API.

Intent

I need it when

Scale scheduling operations for larger teams with role-based permissions and sub-team organization

Cal.com Routing (available in Organizations and Enterprise plans) supports unlimited sub-teams, role-based permissions, and routing by custom variables. This enables enterprises to manage complex hierarchies and enforce consistent routing policies across departments.

Prevent double-bookings and scheduling conflicts across multiple team calendars

Cal.com Routing integrates with calendar synchronization and collective event management, automatically checking team member availability before assigning bookings. This ensures no conflicts and maintains accurate scheduling across the organization.

Create conditional booking flows that guide customers to the right department or specialist

Cal.com Routing Forms allow organizations to collect customer information upfront and route based on responses. Combined with attribute-based routing, this creates intelligent workflows that match customers to the best-fit team member or department.

Route incoming bookings to the right team member based on customer attributes like region, role, or priority

Cal.com Routing enables attribute-based routing that dynamically assigns meetings to team members using custom fields (e.g., location, department, skill level). This eliminates manual assignment and ensures customers reach the most qualified person, improving response time and customer satisfaction.

Automate meeting distribution across a sales or support team without manual intervention

Cal.com Routing supports round-robin scheduling and round-robin groups that automatically distribute bookings across team members based on availability and weights. This ensures fair workload distribution and reduces administrative overhead for team leads.

Drop

Not a fit when

  • User requires real-time manual routing without any automation or rules-based logic
  • Organization needs proprietary routing algorithms that cannot be customized via Cal.com's routing forms and attributes
  • User operates on a platform that does not support Cal.com API integrations or OAuth connections
  • Team requires routing based on external data sources not accessible through Cal.com's attribute system
  • Organization needs routing at scale with custom SLA guarantees beyond Enterprise plan support
Commercials

Pricing

USD12 / yearly View pricing