Back to products
Atlas Broadcast

Atlas Broadcast

Send customer updates via Slack, SMS, & email Slack • Customer Communication • Marketing 13 168 AppSignal Track your app’s health, errors and performance with ease Productivity • Analytics • Developer Tools HΞNRY I've been using AppSignal for a little while now and I cannot imagine working without it. Their support is awesome, the interface is super clean and it was so easy to get it up and running.

Overview

What it is

Easily announce product updates, service alerts, and critical messages via Slack, SMS, or email. Craft engaging campaigns, schedule sends, and ensure your updates reach the right people at the right time—without juggling multiple tools.

Intent

I need it when

Schedule and automate customer communications based on events or timing

Broadcast supports scheduled message delivery for future times and event-driven sequences. Users can preview campaigns before sending, schedule optimal delivery windows, and trigger automated sequences—ensuring messages reach customers at the right moment without manual intervention.

Manage customer communications within existing Slack workflows

Broadcast's Slack integration allows teams to send product updates, announcements, and bulk messages directly from Slack. This eliminates context-switching and enables support teams already using Slack to manage broadcasts alongside customer support tickets in one interface.

Segment customers and send personalized bulk messages to specific user groups

Broadcast supports custom segments and custom fields, allowing users to target specific customer cohorts with tailored messages. The simple yet powerful campaign interface enables non-technical users to create and execute segmented campaigns without coding.

Send targeted customer communications across multiple channels (email, SMS, WhatsApp, Slack, live chat) from a single platform

Atlas Broadcast enables multichannel messaging to customer segments with a unified interface. Users can send email campaigns, SMS broadcasts, WhatsApp messages, Slack announcements, and live chat notifications without switching tools, improving campaign consistency and reducing operational friction.

Track campaign performance and message delivery metrics

Broadcast integrates with Atlas's ticketing system to track deliverability and read statuses automatically. Users gain visibility into campaign effectiveness through pre-built dashboards, tag reports, and CSV exports without manual tracking setup.

Drop

Not a fit when

  • You need a standalone broadcast-only tool without ticketing or help desk features
  • Your budget cannot accommodate per-seat pricing starting at $39/month per team member
  • You require SMS/WhatsApp messaging without additional per-message costs ($0.02 SMS, $0.0075 WhatsApp)
  • You need a solution that does not integrate with Slack, as Atlas Broadcast is tightly coupled to Slack workflows
  • You operate in a highly regulated industry requiring custom enterprise security features not available in standard tiers
Commercials

Pricing

USD39 - USD119 / monthly View pricing