AI agent that replies to app reviews like a human
The only app review management platform that learns from your past responses & replies like your team already does – on autopilot. Start sending on-brand, personalized replies to Google Play and App Store app reviews in 100+ languages in minites, in a simple, easy-to-use interface. Trusted by over 150 app & game publishers with a combined total of 160,000,000 downloads.
AppReply enables teams to increase reply rate from 10-15% to 90%+ of reviews. Real-time monitoring and suggested replies from past successful responses accelerate response time. Multi-language auto-translation and 95%+ factual accuracy (AppReply MAX) help turn critics into fans.
Approval mode lets teams review and approve AI-generated replies before publishing, combining AI speed with human control. Supports custom instructions (up to 5,000 characters) for handling different scenarios, ensuring responses align with company policy.
AppReply integrates with Slack, Telegram, Zendesk, and Intercom, routing critical reviews as tickets to support teams' existing platforms. Setup takes 30 minutes with OAuth for Google Play and API integration for other stores. Minimal permissions required (Customer Support role only).
AppReply provides AI-powered review summaries with drill-down capability, Find Similar Reviews feature to spot recurring complaints, and real-time alerts via Slack/Telegram/email. Consolidates reviews from Google Play, Apple App Store, Samsung Galaxy Store, and Huawei AppGallery in one feed.
AppReply MAX learns from your team's past replies and uploaded knowledge base to generate personalized, on-brand responses. AI adapts tone, structure, and phrasing to match your style in 100+ languages, improving with each approved reply. Saves 12+ hours/week for teams replying to 100+ reviews weekly.