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AppReply

AppReply

Reply to app store reviews automatically

Overview

What it is

The only app review management platform that learns from your past responses & replies like your team already does – on autopilot. Start sending on-brand, personalized replies to Google Play and App Store app reviews in 100+ languages in minites, in a simple, easy-to-use interface. Trusted by over 150 app & game publishers with a combined total of 160,000,000 downloads.

Intent

I need it when

Identify and act on recurring user complaints and feature requests from app reviews

AppReply's AI review analysis detects patterns and themes across reviews, provides executive summaries with drill-down capability, and surfaces similar reviews instantly. Teams can spot recurring issues and prioritize product improvements based on actual user feedback without manually reading hundreds of reviews.

Manage app reviews across multiple apps and app stores with a single team tool

AppReply integrates Google Play, Apple App Store, Samsung Galaxy Store, and Huawei AppGallery in one dashboard. Teams can manage up to 10 apps (Pro plan) or unlimited apps (Ultimate plan), collaborate on reviews, set automation rules by rating/language/keywords, and track response rates across all platforms.

Stay informed about negative reviews and urgent user issues in real time

AppReply sends instant alerts to Slack, Telegram, or email when new reviews arrive, especially negative ones. Real-time monitoring across all app stores in one feed ensures no critical feedback is missed, and teams can respond immediately to turn critics into advocates.

Ensure AI-generated replies are accurate, on-brand, and compliant before publishing

AppReply MAX learns from your team's actual past replies and uploaded knowledge bases, achieving 95%+ factual accuracy. Approval mode lets teams review and edit AI replies before they go live, balancing AI speed with human oversight and ensuring compliance with app store policies.

Increase app store rating and user satisfaction by responding to more reviews faster

AppReply automates replies to app store reviews across Google Play and Apple App Store, enabling teams to respond to 90%+ of reviews instead of 10-15%. AI-generated replies learn from your team's past responses and tone, saving 12+ hours per week while maintaining brand voice and improving app ratings.

Drop

Not a fit when

  • User manages reviews on platforms other than Google Play, Apple App Store, Samsung Galaxy Store, or Huawei AppGallery (e.g., web app stores, third-party marketplaces)
  • User receives fewer than 100 reviews per month and does not need AI-powered automation or team collaboration features
  • User requires manual review management without any automated reply capability or prefers complete human control over every response
  • User's app store account lacks Customer Support role permissions or cannot grant OAuth/API access to AppReply
  • User operates in a jurisdiction where app store review data export or automated replies violate local regulations
Commercials

Pricing

USD79 - USD999 / yearly View pricing